Customer service

Do you have any questions, feedback or are you interested in selling our products in your country? We are looking forward to your message.

We look forward to hearing from you!

Chat with us during Swiss office hours.

Stänzlergasse 7

4051 Basel, Switzerland

Opening hours: Mo - Fr, 10 am - 4 pm

Hotline +41 61 508 16 69

Mittlere Brucke Middle Bridge and the old town in Basel, Switzerland lit up at dusk

PRODUCT RETURNS

Is your electric toothbrush or oral irrigator defective, but still within the two year guarantee period?

edel+white® grants a two-year warranty from the date of purchase. This warranty applies to every country in which this device is sold by edel+white® or an authorised dealer*.


The following is not covered by the warranty:

  • Damage due to improper use
  • Normal wear or tear or use, especially of the bristles
  • Defects that have a negligible effect on the value or operation of the appliance

The warranty expires if repairs are carried out by unauthorised persons or if the housing is opened.


Where to send it?

To claim the warranty, send the complete device (handle with charging station, adapter and brush head) with proof of purchase to the official edel+white® representative in your country.


* Exceptions are purchase agreements which provide for a different guarantee length. In these cases, the guarantee service and length agreed at the time of purchase shall apply.

From Germany and Austria

De-Elg GmbH

Customer service edel+white

Industriestrasse 4

D-76297 Stutensee

Tel + 49 7249 9130 610

From Switzerland

Scanderra GmbH

Customer service edel+white

Stänzlergasse 7

4051 Basel

Tel +41 61 508 1669