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We look forward to hearing from you!
We look forward to hearing from you!
Chat with us during Swiss office hours.
Stänzlergasse 7
4051 Basel, Switzerland
Opening hours: Mo - Fr, 10 am - 4 pm
Hotline +41 61 508 16 69
PRODUCT RETURNS
PRODUCT RETURNS
Is your electric toothbrush or oral irrigator defective, but still within the two year guarantee period?
Is your electric toothbrush or oral irrigator defective, but still within the two year guarantee period?
edel+white® grants a two-year warranty from the date of purchase. This warranty applies to every country in which this device is sold by edel+white® or an authorised dealer*.
The following is not covered by the warranty:
The following is not covered by the warranty:
Damage due to improper use
Normal wear or tear or use, especially of the bristles
Defects that have a negligible effect on the value or operation of the appliance
The warranty expires if repairs are carried out by unauthorised persons or if the housing is opened.
Where to send it?
Where to send it?
To claim the warranty, send the complete device (handle with charging station, adapter and brush head) with proof of purchase to the official edel+white® representative in your country.
* Exceptions are purchase agreements which provide for a different guarantee length. In these cases, the guarantee service and length agreed at the time of purchase shall apply.
From Germany and Austria
From Germany and Austria
De-Elg GmbH
Customer service edel+white
Industriestrasse 4
D-76297 Stutensee
Tel + 49 7249 9130 610
From Switzerland
From Switzerland
Scanderra GmbH
Customer service edel+white
Stänzlergasse 7
4051 Basel
Tel +41 61 508 1669
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